Principles of Quality Management

Evolution Of Total Quality Management

Dimensions of quality

Quality Control

Quality Assurance

Mission and Vision Statements

The Quality Policy

Quality Objectives

Strategic Quality Planning

McKinsey 7s Model

Management Commitment to Quality

Meaning of Customer and Customer Focus

Customer Perception of Quality

Factors Affecting Consumer Perception

Customer Satisfaction and Customer Delight

Procedure for Handling of Customer Complaints.

Categories of Cost of Quality

Models of Cost of Quality Cost of Quality Model

Concepts Process Quality

Check Sheets

Histogram

Shapes of histogram

Drawing a histogram

Pareto Chart

CAUSE EFFECT DIAGRM IN INDUSTRY

Scatter Diagram

Control charts

Defining Statistical Quality Control

Probability based sampling

Non-Probability Sampling