Can  conflicts  be  managed  by  force  or  authority?  How  are  different  conflicts resolved?

-  ‘I am in-charge - see it my way or I will fire you’. This is generally perceived as self- defeating.

- Conflict arrangement  sometimes means tolerating and even inviting some forms of conflict

- Manager’s task is to create climate in which conflicts are addressed constructively

- Personality conflicts are ranked relatively low in intensity but they are most difficult to resolve.

- They are generally woven with technical/communication problems

-   Properly managed technical and ethical conflicts are usually fruitful and not harmful.

Differing views provide opportunity for improved creativity.