Quality School of Management

 The Quality School of Management (also known as Total Quality Management, TQM) is a fairly recent and comprehensive model for leading and operating an organization. The prime focus is on continually improving performance by focusing on customers while addressing the needs ofall stakeholders. In other words, this concept focuses on managing the entire organization to deliver high quality to customers.

Quality of the Company’s Output

Transparency

and Trust

Organization

Structure

Continuous

Improvement

The quality school of management considers the following in its theory:

Quality of the Company’s Output: Focus on providing goods and services that satisfy the customer requirements, which is presumed to be a key to organizational survival and growth.

Organizational Structure: Every organization is made up of complex systems of customers and suppliers and every individual will need to function as both a supplier and a customer.

Group Dynamics: Organization should foster an environment of working in groups. Management should recognize and nurture harmony and efficiency in these groups, which are the catalysts for planning and problem solving.

Continuous Improvement: Constantly review the  company’s  policies  and

Processes. This will lead to specialization and ultimately better outcomes.

Transparency and Trust: Connect with employees at all levels and create a culture of trust and stability.