Key Points to writing a document

Use of language

· Appropriate

· Jargon

· Plain English

Content

· Simple sentences and or statements

· Use of dot points

· Everything to the point

· This is job specific – use experts in the area, as a trainer I have no idea.

Living Documents

· Must be written to be changed

· Open mind required

· What triggers change?

· Every time the document is used it is tested.

· Constant continuous improvement

What triggers change

· Change in procedure

· Change in equipment

· Better way to do the same job

· Organizational change

· Wanting to deliver Best practice

 Writing the documents

· What to write

· How long to write

· Start point and finish point

· Answer the who what when questions

 What to do with the finished draft

· Test the document using someone else to red pen it – don‟t be “precious” – open mind

· Discuss the suggested changes and include the agreed changes

· Final quality check

Implement the document

· Sign off – Who? How? Where?

· Document control – how where – electronic or hard copy?

· Storage and use

· Archiving of old documents – using S drive?

Review documents

· Who? When? How?

· What triggers review?

· Is there a set time or ongoing?

Cross Campus use of Documents

· Are your systems the same as other campuses?