KPIs are a set of measures that focus on the aspects of organizational performance that are most needed for current and future success of the organization. There are a few KPIs in an organization (no more than ten), and they have certain characteristics.
Characteristics of KPIs −
● They are non-financial process of measures
● They are done frequently
● They are introduced by the CEO and the senior management
● They are recognizable by the staff
● They are an individuals’ responsibility
● They affect the organization significantly
● They also have a positive influence on other measures